The products that authors sell on the platform are digital goods and cannot be “returned”, so your entitlement to a refund is designed with this in mind. Of course, in addition to these rules, each country has its own laws surrounding refunds, and these local laws are not excluded if they apply to you.
Unless there is a technical defect with your purchased file, please understand that we are unable to guarantee a refund because we provide you with immediate access to download your purchase.
If an item doesn’t work the way it should then the author is required to promptly fix the issue by updating the item. An item is “not as described” if it is materially different from the item description or preview. If the issue can’t be fixed or it turns out that the item is “not as described” then you would be entitled to a refund from the author.
This, however, is highly unlikely, as we manually review each and every item uploaded to the marketplace with strict quality guidelines. Also, due to the nature of our products, what you see in the preview is what you get in your download, so it is extremely unlikely that there would ever be a difference between the two
Neither VideoPlasty nor authors are obliged to give policy refunds in any of the situations listed below:
Version 1.0 – Effective date: August 2019.